Tunelf License & Refund Policy
User satisfaction is always of great importance to Tunelf. We strive to provide every customer with a pleasant experience while enjoying our products and service. All Tunelf programs have offered a free trial version for users to have a test before purchasing. After purchasing it, you can enjoy the lifelong free upgrade of the software and the professional technical support of Tunelf.
If you have any questions or you’re not satisfied with our software or service, please don’t hesitate to get in touch with our support team via [email protected]. We’re also happy to refund you within 30 days if you’re still not feeling good after we offered some effective solutions to you. But before that, please read carefully about our Refund Policy to see whether you’re qualified to submit a refund.
Money Back Guarantee
All Tunelf products provide users with a free trial version, which allows you to experience the program with almost the full functionalities. You can decide whether you should place an order or not after testing it. Based on this try-before-you-buy system, Tunelf offers a 5-day money-back guarantee on the one-month subscription of all products and a 30-day money-back guarantee on the lifetime plan. Your money-back guarantee starts from the moment your payment has been made. We provide this Money Back Guarantee for all paid users under the following circumstances only.
Tunelf is willing to offer a refund in the following circumstances within 30 days after you made the payment. The refund will go back to the original account that you used to buy the product.
- You bought the wrong product and then bought the right one from Tunelf within 30 days. We will refund the wrong one for you.
- You are charged twice for the same software due to the payment system or network issue. We will cancel the duplicated order for you.
- The software you purchased has a fatal technical error, and our support team cannot provide an effective fix within 30 days.
No refund will be given under the following circumstances after you purchased Tunelf products.
- Your order has already exceeded 5 days for the monthly subscription and 30 days for the lifetime plan.
- You bought the so-called “wrong” product, and then you bought the “right” product from another company.
- You just changed your mind after placing an order.
- You asked for a refund for technical issues, but never offered any detailed description of the problem to our support team.
- A refund request for part of a bundle.
How to Submit a Refund Request
If you meet our Money Back Guarantee guidelines and wish to ask for a refund, you send your refund request to our support team at [email protected]. Please include the following information in your email:
- Product name;
- The email address that you used to purchase the product;
- Your order ID or transaction ID;
- The reason why you want to ask for a refund.
We will deal with your refund request within 24 hours of the business days and it may take 5-10 business days for the money to be credited to your account. Please be aware that once the order is refunded, Tunelf license will be invalid. Please uninstall the program from your computer completely.
Once you issue the order successfully, you will receive the license code from Tunelf shortly. Generally, it will be sent to your inbox immediately, but sometimes it may have some delay for some reason. Please wait with patience and check your spam box as well. If you didn’t receive the code for over one hour, please contact our customer service team via [email protected].
Tunelf licenses can only be used on Windows or Mac computers respectively and we sell them in several types to meet different people’s needs, such as Monthly License (1 PC/Mac), Quarterly License (1 PC/Mac), and Single License (1 PC/Mac). All the registration codes for Tunelf software are used according to your subscription plan. If what you bought is a Single License but you want to switch it from Windows or Mac or vice versa, you can only do it within the first 7 days since your purchase. Once the period is expired, you have to buy a new one for your computer.
Tunelf provides all registered users with a lifelong upgrade to the software for free. Thanks to our R&D team’s hard work, our programs can always be compatible with the latest computer systems as well as iTunes/Spotify apps. To update the program, you can enable the built-in auto-upgrading feature in the app or go visit our official website to download the latest setup file manually.