icon Tunelf Amazon Music Converter

  • Download Amazon Music songs locally for playing anywhere and anytime
  • Convert Amazon Music Prime/Unlimited/HD to MP3 and more effectively
  • Preserve the 100% lossless audio quality and ID3 tags after the conversion
  • Handle the conversion of Amazon Music at 5× faster speed and in batch

How to Fix Amazon Music Not Playing Songs [Updated]

By Noah Brown

Updated on May 9, 2023


Hello! I’ve been a subscriber to Amazon Music Unlimited for a few years. I started getting issues a few months ago. Amazon Music jumps to the next song when I click on a song in my downloaded playlist. Sometimes the Amazon Music app not playing songs. Is there a decent solution?”

– User from Reddit

Did you have met a similar problem? In recent months, many users of Amazon Music have reported the Amazon Music app not playing songs. It’s a common error from Amazon Music which really makes your listening experience worse. Do you know how to fix it? In this post, we’ll show you some useful methods to fix Amazon Music not playing songs. Let’s check out now.

fix amazon music not playing songs

Part 1. Why Does Amazon Music Not Play Songs?

“Why does Amazon Music not play the song I choose?” “Why is Amazon Music not playing the right song?” Lots of users have some questions about Amazon Music not playing selected songs but don’t know the reason. In fact, the issue of Amazon Music songs not playing can be caused by several reasons. When you don’t have a good internet connection, then you would encounter the Amazon Music not playing full song issue. However, if your subscription to Amazon Music Unlimited expires or don’t renew an Amazon Prime membership, there exists the Amazon Prime Music not playing songs or Amazon Music not playing downloaded songs issue. Besides, make sure that your device and Amazon Music are updated to the latest version.

Part 2. How to Fix Songs Not Playing on Amazon Music

Amazon Music is a great app for listening to music where you can find over 90 million songs, podcasts, playlists, and HD audio. There are many subscription plans for users, such as Amazon Music Prime and Amazon Music Unlimited. You can choose a suitable plan for your need. Though it’s perfect for streaming music, it still will go wrong sometimes. After knowing the possible reasons, don’t panic and it’s not a big deal. Following the methods below, you can fix the problem without much effort.

Method 1. Check Network Connection

The network connection is one of the most common reasons. Check the network connection from Settings on your device, then make sure your device is in a strong and stable network. If not, you may switch to a stronger WiFi or use your device’s data.

Method 2. Check the Paid Subscription

If you are a user of Amazon Music Unlimited, make sure that you continue reviewing the subscription. Or once expiring, you cannot play downloaded songs on Amazon Music in Offline Mode. Besides, check whether your Amazon Music premium account is valid or not. If your account is expired, you cannot listen to songs from Amazon Music Prime.

Method 3. Update to the Latest Amazon Music

Sometimes, the problem is caused by the version of the Amazon Music app. You can also check the update of the Amazon Music app on your device. Ensure the Amazon Music app is running the latest version. Here’s how to update Amazon Music on both iPhone and Android devices.

3.1 Update Amazon Music on Android Device

Step 1. Open the Google Play app on the home page of your Android device.

Step 2. Search Amazon Music on the search bar and go to the detail page of the app.

Step 3. If there’s an Update option, just tap it to get the latest version of Amazon Music.

3.2 Update Amazon Music on iPhone/iPad

Step 1. Go to the App Store on your iPhone and use the search feature to find Amazon Music.

Step 2. After finding the app details page, check whether it needs to be updated or not.

Step 3. Then tap the Update button to update it to the latest version.

Method 4. Update iPhone or Android Device

When your device is running on an older version of the operating system, there would happen some compatibility issues related to Amazon Music app. To fix Amazon Music not playing songs, you can go to update your iPhone or Android device to the latest version. Here’s an example of how to update iPhone and Android devices.

4.1 Update Android Device to the Latest Version

Step 1. Head to Settings > General on your iPhone.

Step 2. Under General, tap Software Update, then find whether there is an update option.

Step 3. Tap the Download and Install Updates, then your device will be updated automatically.

4.2 Update iPhone to the Latest Version of iOS

Step 1. Go to the Settings app on your Android phone and tap About Phone in the list.

Step 2. Tap the System Updates button to check the Android OS number.

Step 3. When finding an Update button, simply tap it.

Method 5. Force Stop and Restart Amazon Music

When you are in the latest version of Amazon Music, but Amazon Music not playing songs, there may be something wrong with the app. You should try to force stop the Amazon Music app and restart it. Follow the below steps to restart the Amazon Music app.

Step 1. Start the Settings app and tap the Apps & Notifications option.

Step 2. Choose Amazon Music and tap the Force Stop button to close the app.

Step 3. Wait for a second, then reopen the Amazon Music app on your Android device.

For iOS devices, you can just close the Amazon Music app by double tapping the Home button or swiping up the app to close the app.

Method 6. Delete Downloaded Songs and Download Again

When you meet the issue of Amazon Music not playing downloaded songs, you can delete them from your library in Amazon Music and download them again to your device. Then the songs should be playable again.

Step 1. Run the Amazon Music app on your computer and locate your library.

Step 2. Find the downloaded songs and click the three-dot button on the right.

Step 3. Choose the Remove from Library option to delete the song from your library.

Step 4. Enter the title of the song in the search bar for downloading again.

Method 7. Clear Cache in the Amazon Music App

Sometimes, clearing the cache in the app can resolve intermittent app performance issues. If the Amazon Music app installed on your device cannot be able to play songs, then you can consider deleting the cache in the Amazon Music app on your Android device or computer. Here’s how to clear cache on Amazon Music.

Step 1. Open the Amazon Music app on an Android device.

Step 2. Tap the Settings icon in the upper right corner.

Step 3. Choose Settings from the list that appears.

Step 4. Scroll down to the Storage section and tap on Clear Cache.

But this method is not suitable for those iPhone users. Because there is no option to clear all caches on iOS devices.

Method 8. Force Restart iPhone or Android Device

There is another way to fix this issue, that is, to force restart your device with Amazon Music installed. Then you can try to restart your phone and relaunch the Amazon Music app. After that, go to check whether the issue is solved or not. It’s simple to reboot an iPhone or Android device.

On Android

Step 1. Press and hold the Power button to open the Power menu.

Step 2. On the screen, tap the Restart option. Then your device will be rebooted.

On iPhone

Step 1. Press and hold down the volume up button, then do it with the volume down button again.

Step 2. Press and hold the side button. When the Apple logo appears, release the side button.

Method 9. Uninstall and Reinstall Amazon Music App

In addition to the above methods, you can completely delete the Amazon Music app on your device after clearing the cache. There might be faulty with the core files of the Amazon Music app on your device. In this case, the only method to fix the Amazon Music app not playing songs is to remove the current Amazon Music app and install it from the Google Play Store on an Android device or the App Store on an iPhone.

Method 10. Delete Amazon Music Playlists and Recreate

The last method can help you fix the Amazon Music app not playing the next song issue. When there exists Amazon Music is greyed out, then the song in a playlist cannot be played one by one. Here you can check the playlist in your library and delete those songs not existing in the Amazon Music app. Or you can delete your Amazon Music playlist and create a new one again.

Part 3. Best Method to Play Amazon Music Without App

Following the solutions above, you can fix the Amazon Music app not playing songs issue with ease. Amazon Music, as a streaming service, only allows users to download Amazon Music songs for playing within its app in Offline Mode. You cannot move the downloaded Amazon Music songs to other places as they are cache files. So, if your device doesn’t support the Amazon Music app, you are unable to enjoy Amazon Music. But don’t be sad, here we would like to share away with you to play Amazon Music on any device. All you need is an Amazon Music downloader.

Tunelf Amazon Music Converter may come to mind when talking about an Amazon Music converter. It is a professional music converter that is intended to remove DRM from Amazon Music. It supports downloading and converting Amazon Music to MP3, FLAC, AAC, WAV, M4A, and M4B for unrestricted playback. Tunelf software also preserves Amazon Music with the original ID3 tags and can handle batch conversion at a fast speed. The following is how to download music from Amazon to a computer via Tunelf Amazon Music Converter.

Key Features of Tunelf Amatune Music Converter

  • Download songs from Amazon Music Prime, Music Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, FLAC, WAV, M4A, and M4B
  • Handle the audio conversion of Amazon Music at a faster speed of 5×
  • Ensure the output audio quality while retaining ID3 tags and metadata

Step 1 Go to Import Amazon Music into Tunelf Software

add amazon music files

After the installation is complete, launch Tunelf Amazon Music Converter on your computer. Then it will load the Amazon Music app and go to search for your favorite songs within the Amazon Music app. Then copy the target music URL and paste it into the converter’s search box. The software will quickly load the music you’ve selected after clicking the + button.

Step 2 Set MP3 as the Output Audio Format for Amazon Music

set audio format

From the top menu bar, click the Preferences option and switch to the Convert tab in the pop-up window. You can choose the output audio options, such as the format, bit rate, sample rate, and channel. You have the option of selecting MP3 as the output format here. To save the changes, click the OK button after completing the settings.

Step 3 Start to Download and Convert Amazon Music to MP3

convert amazon music

Simply click the Convert button at the bottom right of the converter to begin downloading and converting Amazon Music. Then Tunelf software will store the converted Amazon Music files to the computer of your computer shortly. After conversion, you may examine the history list by clicking the Converted button. You’ll be able to discover the converted tracks in the history list.


See, fixing the Amazon Music app not playing songs issue is not so hard. The common solutions are shown above. You can choose one solution to fix your problem. If you want to listen to Amazon Music without the app or on any device, Tunelf Amatune Music Converter is a good choice. It can help you remove the restriction of Amazon Music and allow you play Amazon Music on any device.   

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