How to Fix Amazon Music Not Working on Your Phone

By Noah Brown

Updated on February 8, 2022

If you want to get HD or Ultra HD music, Amazon Music should be your first choice. As a comprehensive music streaming platform, Amazon Music offers users to stream over 75 million music. Like iTunes, you can also purchase music for lifetime offline playback. With the development of streaming services, people now are preferring to use streaming services to enjoy music. However, many people complain about sometimes Amazon Music not working which is quite annoying. If you are facing the same problem, don’t worry. Today we will show you how to fix Amazon Music not working on your phone.

fix amazon music not working

Part 1. Solutions to Fix Amazon Music Not Working

Have you ever encountered a situation where Amazon Music is not responding or not playing songs? What should you do when your Amazon crashes? To save your time, we have summarized several simple and effective ways to fix Amazon Music app not working.

amazon hd music

1. Check the Internet Connection of Your Phone

The most common situation is that your phone doesn’t have a network or is in a slow network. When you click to play an Amazon Music song, it may have no change. You need to check the network connection of your phone. If you are in a slow network, you can change to a new WiFi or turn to your device’s data.

2. Clear the Cache of Amazon Music

If you have been using the Amazon Music app for a long time, then you should be aware of the app cache. When the cache of Amazon Music on your phone is too much, you can’t stream music on the app.

For Android Users

1. Open the Setting app and then select Apps.

2. Find Amazon Music, scroll down and select the Storage option.

3. Tap the Clear Cache button.

clear amazon music cache

For iPhone Users

1. Long press the app and drag the app to the Delete icon.

2. Open the Apps Store app, search and reinstall the Amazon Music app.

3. Check the Update of the App

Sometimes it may also affect the use of the application when a version update is encountered. Go to the app store on your phone and check if there’s an update of the Amazon Music app. Please update immediately if there is a new version.

For Android Users

1. Open Google Play Stores.

2. Enter ‘Amazon Music’ in the searching bar to see if any update of the app.

For iPhone Users

1. Launch the Apps Store app on iPhone.

2. Tap the profile icon in the upper right corner.

3. Scroll down to check the list of the available updates.

4. If there’s an available update of Amazon Music, tap the Update button on the right side.

check the updates of apps

4. Restart the Amazon Music App

When the error still can’t be solved after the update, that might be something wrong with the app. Now you may try to reopen the Amazon Music app to refresh the programs of the app. You can restart the app and see if the app work again.

For Android Users

1. Open the Setting app and then select Apps.

2. Find Amazon Music, and tap the Force Stop button.

3. Reopen the Amazon Music app.

force stop amazon music

For iPhone Users

1. Open the App Switcher, swipe right to find the app, then swipe up on the app.

2. Open the Apple Music app on the Home screen.

5. Restart Your Phone

You may have to restart the device you’re streaming music on when the app and phone have been crashed. Just turn off your phone and wait for at least one minute for a better cleaning of the system. After one minute, start your phone and open the Amazon Music app again to check if the problem has been solved.

For Android Users

1. Long press the side button until the Reboot icon shows up.

2. Tap the Power off icon.

restart android phone

For iPhone Users

1. Long press the Side button and the Volume Down button at the same time, until the Power off slider appears.

2. Drag the slider to the right, then your iPhone will power off.

3. Long press the right-side button until you see the Apple logo to restart your iPhone.

6. Reinstall Amazon Music App

After restarting your phone doesn’t do the work to fix the error, another way is to reinstall the Amazon Music app on your phone. First, completely delete the Amazon Music app from your phone. Then go to the App Store for iOS or the Google Play Store for Android, search, download, and install the latest version of the Amazon Music app.

7. Contact the Amazon Customer Service

Through all the methods above still can’t fix the error, please contact Amazon Customer Service or search for the error on the Help page of Amazon Music.


Part 2. Play Amazon Music on Any Device Freely

If you want to know how to play Amazon Music on other devices you like, you can’t miss this part. Amazon Music uses encrypted technology to protect Amazon Music. So Amazon Music can’t be played on other apps.

To play Amazon playlists on other devices you like, you need to decode the Amazon Music and convert it to the correct format for your devices. Tunelf Amatune Music Converter is one of the best Amazon Music converters. It can decode the Amazon Music and convert it to MP3, WAV, AAC, and others with really lossless quality. The ID3 tags can also be preserved and editable.

Key Features of Tunelf Amatune Music Converter

  • Download songs from Amazon Music Prime, Music Unlimited, and HD Music
  • Convert Amazon Music songs to MP3, AAC, FLAC, WAV, M4A, and M4B
  • Handle the audio conversion of Amazon Music at a faster speed of 5×
  • Ensure the output audio quality while retaining ID3 tags and metadata

You can download your Tunelf Amatune Music Converter based on the platform your computing is running on Mac or Windows. Here is how to download Amazon Music to MP3 using Tunelf.

Step 1 Adjust the Output Format of the Tracks

Open Tunelf Amatune Music Converter and log in to your Amazon account. Go to the menu bar, select Preference > Advanced, you can choose the output format. Here we advise you choose MP3 as the output format. You can also adjust some parameters for the output audios, like channel, sample rate, and bit rate. Click OK to save the settings. For the Lossless format, it will be the default parameters.

Amatune Parameters

Step 2 Upload Amazon Tracks to the Conversion List

After you sign in to your Amazon Music account, you can go to the Amazon Music library. Browse and select Amazon Music songs you want to convert. Open the Amazon Music playlists, and click the yellow + icon to load the Amazon tracks you need to the Tunelf app.

Amatune files

Step 3 Take Up the Conversion of Amazon Music

After uploading the songs to the converter, just click the Convert button to start the conversion. Tunelf can do the batch conversion and the songs will be downloaded at 5× faster speed. Once the conversion is done, just tap the Converted icon to view the Amazon tracks. You can click the Search icon beside each track to open the files.

Amatune convert

The Bottom Line

Now you may know how to fix Amazon Music errors with simple steps. With the solutions above, the most common errors will be fixed. When the methods are not available, remember to contact the help center of Amazon Music. You can also use Tunelf Amatune Music Converter to download Amazon Music to MP3 for playing on other devices. It is a professional Amazon Music converter. Download Tunelf and start to enjoy your Amazon Music without limits now.

Get the product now:

Get the product now:

Leave a Reply

Your email address will not be published. Required fields are marked *